Double encryption

A blind Francophone man complained to us after a designated community health centre in Northern Ontario sent him confidential, encrypted documents regarding his health in English only. Since he couldn’t open these documents by himself, he had to ask someone else for help, disclosing his personal data in the process of unlocking the documents.

RESULT: As a result of our intervention, a member of the centre’s social work team who has been in contact with the man for a few years asked the nursing staff to exclusively send him documents that are unencrypted and in French from now on, so that they are in a format that the man can access. The centre’s management also asked employees to have a member of the social work team read any confidential messages to the man.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.